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Topics#AgentforceFrage von motlatso mokwena
motlatso mokwena (Accenture) fragte in #Agentforce
Gestern 13:35

Agentforce Studio: “Lead Nurturing” template missing (blocked on “Turn On Your New Lead Nurturing Agent” badge)

Hi Trailblazers, I’m working on the “Turn On Your New Lead Nurturing Agent” badge and I’m blocked. In Setup > Agentforce Studio, Agentforce is turned on. Under Agentforce for Sales > Start with an Agent Template, I only see: Call Coaching, Engagement, Inbound Lead Generation, Partner Success Agent, and Pipeline Management. The “Lead Nurturing” template isn’t listed, so I can’t proceed. 

 

#Agentforce  #TrailblazerCommunity

1 Antwort
  1. Kundan Kumar Jha (Infosys)
    Gestern 15:42

    Hi Motlatso, 

     

    This template is also referred to internally as "Agentforce SDR" — so if Setup shows the other five but not Lead Nurturing, it's usually one of these: 

     

    1. Edition/license gap. Lead Nurturing (Agentforce SDR) requires specific Sales Cloud licensing tied to Agentforce for Sales — it's not automatically included with every Developer Edition or every Sales Cloud license type, unlike some of the other templates you're seeing. Check whether your org has the Sales Cloud edition/add-on this specific template needs. 

     

    2. Dependent features not yet enabled. This template depends on supporting Salesforce Go features (Einstein Activity Capture, Salesforce Inbox connectivity, Data 360) being available in the org. If Salesforce Go itself isn't provisioned, the guided setup card for Lead Nurturing won't appear even though Agentforce is on. 

     

    3. Region/rollout timing. Lead Nurturing on Agentforce Studio rolled out via the Salesforce Go guided setup experience — if your Developer/Trailhead org was provisioned before this became broadly available, it may not have synced in yet. 

     

    What to try: 

    - Confirm you're using a brand-new Trailhead Playground (not a reused org) — this module requires a fresh org per the standard Trailhead guidance. 

    - In Setup, search "Salesforce Go" and confirm it's available/enabled — this gates the Lead Nurturing card specifically. 

    - If it's still missing after a fresh playground, this is worth a Trailhead Help case, since it may be an org provisioning gap. 

     

    Reference:

    https://trailhead.salesforce.com/content/learn/modules/agentforce-sdr-setup-and-customization/get-to-know-agentforce-sdr

     

     

    Start with a brand-new Trailhead Playground first — that resolves this for a lot of people hitting missing templates.

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