Hi Salesforce Community,
I am working with Tamas Society, an Indian nonprofit organisation. We have received Salesforce Enterprise Edition (10 donated users) through the Salesforce nonprofit programme.
We want to integrate WhatsApp with Salesforce so that we can:
- Capture WhatsApp enquiries as Salesforce Leads/Contacts.
- Maintain the WhatsApp conversation against the Lead/Contact record.
- Automatically assign enquiries to the appropriate team member.
- Send automated/approved WhatsApp messages from Salesforce.
- Eventually connect WhatsApp enquiries to our Sales/Export pipeline.
My question: Does our donated Salesforce Enterprise license include the required Messaging / Digital Engagement / WhatsApp functionality, or do we need an additional Salesforce product/license?
If an additional product is required, are there any free or discounted nonprofit options available through the Salesforce nonprofit programme?
I would particularly appreciate guidance on the exact setup path and any additional licenses/entitlements we should request.
Thank you.
@TAMAS SOCIETY But also, Whatsapp has changed their policies and will charge per message sent, therefore it would be not a good idea. I will suggest explore substitute the channel for Telegram which you can integrate using N8N which is Open Source
