Hello, I need some information. I have activated the Unified Routing feature for an AWS Connect contact center. I wanted to know whether, despite call routing using Unified Routing, it is still possible to preserve the functionality of quick connect to a queue or user in AWS without using Salesforce Omniflow. The guide seems unclear on this point. Thanks in advance!
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Hello @Ankit Vashishth , thank you for your response. I would like to use Salesforce routing for inbound calls (by enabling unified routing and Omni-Channel Flow) and use simple contextual Quick Connect with AWS (transferring simply to queue or user). Is this feasible?
