It just started today, 7/22, that when staff export reports, they are asked for verification code.
When they enter the code from the authentication app, it doesn't work and just keep looping.
I tried to generate temporary verification code via staff's user account. An email was sent to them but no code and no link, nothing. I don't have the code either. so dead-end.
We use MS SSO for staff to get in Salesforce. Our IT people just enabled passkey method on the network. One staff set up passkey successfully and she could now export reports fine. However, two other staff can't set up passkey, the same, got stuck on verification code screen.
I don't know what else to do. Please advise.
@Max Wilson I don't think so. Are you the Salesforce Sys Admin or are you a user and trying to get info for the admin? I'm happy to help if you can tell me more.
