Hi all,
I’m currently implementing Salesforce Surveys and have hit an issue with survey response visibility for non-admin users that I can’t seem to resolve.
Current setup:
- Public survey invitations working
- Survey responses successfully submitting
- Report built using “Surveys with Invitations and responses”
- Admin users can see Question Name and Response Value fields correctly
Issue: Non-admin users can:
- Access the report
- See response records/accounts/statuses
- See survey invitation data
However, they cannot see:
- Question Name
- Response Value These fields appear blank/dash only for non-admin profiles.
What I’ve already tried:
- Updated sharing settings
- Granted Survey Response / Survey Invitation object permissions
- Assigned record types
- Created additional permission sets
- Assigned Survey Creator permission set
- Checked report folder access
- Tested report sharing
- Tested multiple profiles/users
- Attempted Survey Subject access (blocked by licensing restrictions)
- Confirmed issue only impacts non-admin users
Has anyone experienced this before or found the correct combination of permissions/report type setup to expose survey answer values to standard users?
Any help would be massively appreciated as we’re trying to get this live urgently.
Thanks!
Chloe, blank question and answer values for non-admins usually come from access, not from the report. Check the field-level security on the Survey Question Response answer fields and on Survey Response, and check that the users have Read access to the Surveys, Survey Invitations, Survey Responses and Survey Subjects objects, in their profile or a permission set. Then rerun the report as one of those users.
Disclosure: I build AutoSurvey. It keeps one row per respondent with each question as a field, so access is ordinary field security.
