it had also asked me to choose Warranty as the Type on the case, but its not there and neither is there if i go onto the Case in service Setup area. so it cannot be in static data. it also had the error Contact ID not there for Pat Stumuller. This is their own static data though.
#Trailhead Challenges
1 Antwort
Hi @Susan Cole
This error usually occurs when the Trailhead Playground data is not in the expected default state. The Trailhead challenge assumes that certain standard picklist values and sample records already exist.
You can try the following steps to resolve the issue:
- Check the Case Type Picklist
- Go to Setup → Object Manager → Case → Fields & Relationships → Type.
- Verify whether Product and Warranty exist as picklist values.
- If they are missing, add them manually to the picklist and save.
- Verify the Contact Record
- Go to the Contacts tab and search for Pat Stumuller.
- If the contact is missing or the Contact ID is not available, create a new contact with the same name and use it for the exercise.
- Refresh or Get a New Trailhead Playground
- Sometimes the challenge environment may not load the default data correctly.
- Try refreshing the page or creating a new Trailhead Playground and completing the steps again.
- Check Service Setup
- In Service Setup, open a Case record and verify that the Type picklist values appear correctly.
In most cases, adding the missing picklist values or using a fresh Trailhead Playground resolves the issue.
- Check the Case Type Picklist
