Hi All,
I noticed that many Job ID counts in the Job Performance Admin Insights data source are showing as null. Does anyone know why this might be happening?
When I use a report with Pool Name and Count(Job ID), the counts appear as null. Any insight would be appreciated.
Thanks,
Raju
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Hi @raju Prasad
Thanks for checking. The documentation doesn't say when Pool Name is filled in, so I can't tell for sure why it is mostly empty. To narrow it down, could you filter to the rows with a Null Pool Name and look at these fields for the same task?
- Agent Name
- Agent is Pooled?
- Agent Version
- Bridge Job Result
How to read it:
- Agent Name is also Null: the run is not recorded as a Bridge run.
- Agent Name is filled but Agent is Pooled? = No: that client is not in a pool, so there is no pool name. It may be worth checking the pool membership of the Bridge clients in your site's Bridge settings, especially if a task is sometimes run by different clients.
- Agent is Pooled? = Yes but Pool Name is still Null: this looks like missing data rather than expected behavior. I would open a support case with a few example Job IDs.
If you can share what those fields show for a few of the Null rows, I am happy to take another look.