Anyone know what determines the number of recent activities displayed in the Salesforce mobile app? I am unable to find this information. The amount of Recent Activities being displayed in our Salesforce mobile app on the account page is not consistent. I see one account in mobile displays 11 Past due and recent activities through 11-07-2025, while a different account shows only 6 total through July 28, 2026. both accounts have several more activities in the desktop.
Hi Bobbie — this comes down to a couple of documented mobile-app behaviors rather than a single setting:
1. The mobile Activity Timeline is capped per section. In the Salesforce mobile app it shows up to 8 activities in the "Upcoming & Overdue" section and up to 8 in the "Past" section by default (so a record can show up to ~16 combined). That's why mobile never shows the full history that desktop does — desktop pages through everything; mobile is capped. Your "11" is both sections combined, the "6" is a record with fewer qualifying activities.
2. Einstein Activity Capture (EAC) activities don't render on the mobile timeline. Emails and events captured via EAC show on the desktop timeline but are not displayed on the mobile activity timeline. If your org uses EAC (very common), that alone explains "several more activities on desktop." And because each account has a different mix of EAC-captured vs. manually-logged activities, the visible mobile counts differ account to account — exactly the inconsistency you're describing.
3. The split matters: "Upcoming & Overdue" holds open/past-due tasks and events, while "Past" holds completed ones. An account with lots of overdue open tasks can look busier than one whose activities are mostly completed, even though both are subject to the same cap.
4. Filter and search aren't supported in the mobile timeline, so you can't expand or re-query it the way you can on desktop.
Net: it isn't one configurable number — it's the 8-per-section mobile cap combined with which activities are EAC-captured (hidden on mobile) vs standard. To reconcile a specific account, open it on desktop and check whether the "extra" activities are Einstein Activity Capture emails/events — those are the ones that won't cross over to mobile.
Source: What's Different or Not Available in the Salesforce Mobile App (Productivity Features) —
https://help.salesforce.com/s/articleView?id=sf.limits_mobile_sf1_productivity.htm&language=en_US&type=5
