Hello,
I am completely locked out of my Salesforce org due to MFA. I recently changed my phone and lost access to Salesforce Authenticator.
I am the only user and system administrator of this org, so I have no way to log in and reset MFA myself.
Salesforce keeps asking for a verification code, but Authenticator cannot generate one because it is no longer connected.
I need Salesforce Support to reset MFA or remove Salesforce Authenticator so I can reconnect on my new device.
Could a Salesforce moderator please help escalate this issue?
Thank you.
Hi @Matthieu Françoise log a case with salesforce support. Create a new developer edition org or use an existing one and login with that org to log a case. Mention your company org id, username and email so support can identify the org for reset.
Visit the url and type your question in the search bar. Agentforce will start chat with you. Ask bot log a case for you. It'll ask you to login with a salesforce trailhead org. Thanks
