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Hi I am working on Einstein Knowledge creation and trying to find a way to add the standard draft knowledge article button to the custom highlight panel which is present in the org. Is there a way to do that?  I can add it to the standard highlight panel, however in our org we are not using it.

 

@* Experience Cloud * @Service Cloud - Einstein Bots 

2 Antworten
  1. 2. Dez. 2025, 23:55

    @Namya Chigarapalli

     

     

    Salesforce doesn’t let you place a standard action like

    “Draft Knowledge Article” directly into a custom highlights panel. Those out-of-the-box actions only show up in the standard Highlights Panel/action bar, not in custom-built panels.

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