Value does not exist or does not match the criteria error
Currently working on the Set Up Case Escalation and Entitlements > Create Support Processes
Challenge is to create a Service ticket fo Pat Stumuller. Creating the service case from the cases tab or from the contact page itself are giving me these same errors.
Not sure how Pat Stumuller doesn't exist even when I attempt to create a support case from the contact page and even created a new contact several times.
Hello @Symön Marcucci,
It could be helpful to review the lookup filter for the Contact Name field on the Case object. It's possible that the filter has some specific criteria that the selected contact is not meeting. To check the filter, go to Object Manager > Case > Contact Name, and you should be able to see it. You can try deactivating it to see if that resolves the issue.
https://help.salesforce.com/s/articleView?id=000384986&type=1
https://trailhead.salesforce.com/trailblazer-community/feed/0D54V00007LTCwISAX
