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Hello Everyone, has anyone experienced "enable as partner" and "enable as partner user" actions not available on the page layout or record page for accounts & contacts? The digital experience was already enabled. We received gold partner licenses from our sister org. I was trying to setup users and found out how to do so but don't see the action that will kick it all off (on the account nor contact). I also have manage external users permission. I do see actions for community case, disable customer account and others. I've been googling but having hard time to come across a reason.

'Enable as Partner' Action Missing

 

Enable Partner User Record Page.png

 

 

#Digital Engagement

8 Antworten
  1. 26. März 2025, 12:42

    Hi @Desiree Martinez

    , have you been able to find out what the issue was/is? I am facing exactly the same thing and noone seem to understand it and give a comprehensive reason for that button not showing up.  

    Even on the page layout level or buttons and actions it's simply not there.

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