According to the Einstein Activity Capture guidelines, an Opportunity should pickup emails 60 days prior to Created Date. Salesforce support tech is telling us that emails sent before an Opportunity is created, even if it's minutes or days, will not be tracked on the Opportunity record.
We recently started "expiring" opportunities and are having users clone them to new opportunities. This means that all emails tracked from the old opportunity are not pulled into the new opportunity, which is really frustrating and causing major issues.
These emails do track onto to the Contact record, which is really odd to me. If this is the case, is there a way to display the Contact email history on the Opportunity instead of the Opportunity email history?
