Hi,
I created an email with a NPS survey to send out to our customers. For each value 1-10 I created a form handler that sends information about the value (1-10) for our customers and enters the submission date.
Where I have some challenges is when I would like to ask our customers for more information, therefore WHY they gave us that value (1-10). Has anyone experience with this use case? Could I send them to a landingpage where I can ask for some extra information, especially why they rated us that way? How do I get that information connected?
Thank you,
Christina
François Perret (Bamsoo) 
Forum Ambassador
Hi Christina,
You need to redirect your customers who clicked the Form Handler inside the Email to a Form. The simplest way is actually to create a Landing page with a Form (email + Reason) which your Form Handlers will redirect to (you may append the email to the end of the url as a parameter so the email is prefilled).
Alternatively, you may only give the link to a landing Page in your Email, opening a From where both the NPS rating and the Reason are ask at the same time. Maybe easier to maintain.
Hope this helps 😎
#SharingIsLearning #AccountEngagement
François.
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