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Hello,

 

We are using a web-to-case form on our experience site. There are three fields on the form 1. Email 2. Subject 3. Description. Out of these only email is a required field. We get a lot of spams and sometimes actual tickets gets lost in them. Is there a way to prevent spams here? Will adding more required fields prevent spam entries? Is there a way to match them to current contact record to see if the person already exists?

 

Any Help here would be higly appreciated.

 Thanks in advance! 

 

#Experience Cloud  #Experience Site  #Digital Experience Platforms  #Service Cloud

2 Antworten
  1. 26. Feb. 2024, 13:44

    Not at the moment. That is one of options under consideration and I started with incorporating one but since I was facing issues with it especially with the apex classes and since I am not a developer I am keeping this option as the last. 

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