FavoritShane Gillespie (Champions Travel) fragte in #Chat13. Nov. 2023, 15:57Currently when an agent accepts a chat transfer from a user the case owner is set to "Platform Integration User". Is there anyway to set this to the user that accepts the chat?Currently when an agent accepts a chat transfer from a user the case owner is set to "Platform Integration User". Is there anyway to set this to the user that accepts the chat? @* Service Cloud *2 AntwortenSortierenNach Datum sortierenNach "Am hilfreichsten" sortierenNach Datum sortierenMehr Kommentare laden...Magulan Duraipandian (NeuraFlash)15. Nov. 2023, 21:04Yes. Please check this https://www.infallibletechie.com/2022/05/how-to-update-case-owner-to-chat-agent_11.html Kommentar hinzufügenAntwort schreiben...FettKursivUnterstreichenDurchstreichenListe mit GliederungspunktenNummerierte ListeLink hinzufügenCodeblockBild einfügenDateien anhängenLink-URLAbbrechenSpeichern0/9000Antworten
Magulan Duraipandian (NeuraFlash)15. Nov. 2023, 21:04Yes. Please check this https://www.infallibletechie.com/2022/05/how-to-update-case-owner-to-chat-agent_11.html
