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UPDATE 10/18/23: regarding the issues detailed below, we discovered that the SmartLink functionality is tied to Workspace Tab vs. Subtab (they open as expected from Workspace Tab, they do not open from Subtab). We found this reported under Known Issues:

https://issues.salesforce.com/issue/a028c00000supvrAAA/in-new-knowledge-article-editor-smart-links-in-a-new-subtabs-are-not-navigating-when-clicked?_ga

 

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ORIGINAL POST

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#Lighting Knowledge

Is anyone else experiencing this issue with the new Knowledge Editor? Are there solutions?

 

We are testing the new editor in a sandbox environment. In that environment, when a SmartLink is clicked within a Draft or newly-published article, nothing happens (the link is not opening anywhere).

 

ISSUE REPLICATION #1:

  1. Create new article using new editor
  2. Insert a SmartLink to another article (Published or Draft)
  3. Save
  4. Click the SmartLink -- it should open the linked article but nothing happens
  5. Publish the article
  6. Click the SmartLink -- it should open the linked article, but nothing happens

ISSUE REPLICATION #2:

  1. Locate a Published Knowledge article that (a) contains a SmartLink and (b) was published prior to the new editor
  2. Click the SmartLink -- linked article opens as anticipated
  3. Navigate back to the parent article
  4. Edit as draft
  5. Save
  6. Click the SmartLink-- it should open the linked article but nothing happens
  7. Publish the article
  8. Click the SmartLink -- it should open the linked article, but nothing happens 
  9. Click Versions > Click into prior (now archived) version
  10. Click the SmartLink -- linked article opens as anticipated from the archived version
13 Antworten
  1. 15. Feb. 2024, 13:04

    It looks like the new Editor was enforce in Spring '24 because I didn't enable it and we have the new Editor.  We are having issues with Smart link as well.  When we type keywords in the "Link to Article" field, the article we are looking for is not showing on the list.  See attached file.

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