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I'm building a cadence for SEs. The default call results are different than ours. This leads to a complexed cadence in which I have to choose two negatives in order to get a positive (example: call result: the prospect is not "not interested" = the prospect IS interested). 

I tried to edit the call results but I only found a way to edit their values, not their names and meanings. for example: I can define "Not interested = not interested / wrong person". But I can't change "not interested" to "Interested". 

Is there a way to define the results themselves? #

Can I define the

4 Antworten
  1. Michael Brown (Salesforce) Forum Ambassador
    28. Aug. 2023, 14:30

    Yeah, I did some additional digging on my end, and it doesn't look like you can change those names unfortunately.

     

    You can modify the picklist value set values, but unfortunately this doesn't let you rename the high level categories. Yeah, I did some additional digging on my end, and it doesn't look like you can change those names unfortunately.

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