Hey there!
In Social Studio, I have Facebook and Instagram accounts connected. Sometimes in both social media, a quiz post is created under which customers publish their replies. Social Studio currently creates cases for each of these comments, but I want to prevent that.
Basically, I'm looking for a rule which says "If the comment is for a particular post, then not create a case for this comment', but on Social Studio Rules most of the rule conditions are about posts/comments themselves, not their parent posts. The closest by its meaning rule condition can check if the parent post exists, but not its content
What is the most convenient way for me to meet the requirement?
@Oleg Mastriukov We did not find a workaround unfortunately. We had our agents check the original post in the Social Conversation component and used a Macro to Close it off with a status of 'No Response Required'.
