We capture webinar registrations and attendees in Hubspot and from there, add them to a Salesforce campaign. When someone registers for a webinar, a Hubspot workflow is used to add them to the SFDC campaign with campaign member status "Registered" (default). After the webinar, when they attended, a Hubspot workflows is used to adjust the campaign member status to "Attended" (not a campaign response).
The Salesforce campaign shows the campaign members correctly with their updated member status.
In the course of the week, when contacts/leads are resyncing with Hubspot, the campaign member status reverts back to "Registered". This should not happen. There are no triggers in SFDC or workflows in Hubspot to cause this. Why does this happen? Did anyone experience this as well and how was it solved? How can we avoid the campaign member status to incorrectly revert back? Thank you.
@Frederique Lans Typically when a field change shows HubSpot as the last modifier in Salesforce (and Salesforce as the last modifier in HubSpot), it means that HubSpot made a change that triggered an automation in Salesforce that then made a change. Then, this change in Salesforce syncs back to HubSpot. I would look in Salesforce to see which automations you may have set up (Flows, Workflow Rules, APEX, etc.) that changes campaign member status. Then, see what changes HubSpot made that triggered that automation.
We created a course on the HubSpot Salesforce integration that may be helpful as you continue to work with the integration. You can register for free here.