Hi,
I'm currently in discovery phase for implementing Service Cloud (And Voice) for a Client Engagement and Servicing team. I've completed a large amount of SC and SCV related content, but am keen for insights as to best practices, design help, or any best practices for Enabling improved Client & User experience through Service Cloud & Service Cloud Voice.
Thanks in advance for any suggested trails / knowledge articles.
6 Antworten
This is the kind of topic we're covering in our new SF Change Management Community Group. We'd love you to join us.
