Hello,
Some of our users have the Standard Einstein Activity Capture permission set assigned to them.
One of those users create meetings directly through Outlook and it syncs to Salesforce. However, for some reason, there are duplicate events being created automatically by Salesforce.
Had anyone here faced this problem before? What could be causing this?
Thank you,
Hello Andréa,
I came to your comment after a customer reports me a similar error, when creating a meeting type event from Teams or Outlook, 2 or even 3 events are created on the salesforce side, even some of them with user creators that have nothing to do with this meeting. Were you able to find a solution to this problem?
On review I was able to identify that it is a known bug with the Outlook integration for salesforce.
Thank you!
