Can't move type, product and case reason to case detail

Question

Create support processes... I'm on step 5 of create Case Page layouts and it's asking me to  hold CTRL/command , then click and drag Product , Type , and Case Reason down to the Case Detail section below. ( Note: There are two Product fields; hover over them and select the Picklist field, not the Lookup.) I can select them but I can't drop them into case detail.. please help

Keiji Otsubo · Accepted Answer

Hi  @Cassie Bordonaro https://trailblazers.salesforce.com/profileView?u=0054S000002rhXcQAI  ,   I figured out they actually go in the "fields" section below case detail, not the "case detail" section directly...   https://trailhead.salesforce.com/trailblazer-community/feed/0D54S00000HD9BJSA1

Sushmitha B · Answer

Hi  @Cassie Bordonaro https://trailblazers.salesforce.com/profileView?u=0054S000002rhXcQAI  I'm a member of Trailhead Help, we see you have completed the challenge, please post the solution which helped you to resolve your query and mark it "Best Answer" to close this thread. Thank you!

Can't move type, product and case reason to case detail

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