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Hi Community,

 

I have a survey that is sent using process builder when a case is closed. It uses a lightning email template related to the survey questions object to embed the survey link. It is cloned from the standard email template Embed_a_Survey_Link.

 

I am looking for a way to add case merge fields such as subject to the email template.

I tried adding  {{{Case.Subject}}}  but the template just stopped working and emails aren't sent.

 

Any help on how to accomplish this will be appreciated.

 

Thank you!

 

#Lightning Email Template  #Survey  #Salesforce Surveys  #Automation

9 Antworten
  1. Tom Bassett (Vera Solutions) Forum Ambassador
    20. Juli 2021, 19:52

    Hello,

    Can you go into Object Manager and press on any Object.

    Copying the URL Format adjust the Object to SurveyQuesiton and see if this URL gets you in.

    eg. If the URL was /object/account try object/Surveyquestion

    I've successfully used this hsck before on a other object but off hand without my pc can't remember the URL

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