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We are trying to implement some automation that would allow case team members to update their role to either with or without alerts. from the case page. The question I have is, can Case Team members edit their own roles or is that record only able to be edited byt he case owner or an Admin?
3 Antworten
  1. 16. Aug. 2019, 19:58

    I didn’t think there was a native way to turn off alerts that are triggered by being on the case team.

    Marilyn Brown

    Salesforce Administrator

    MBO Partners

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