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Hi all, I am trying to follow up the steps in this module:

 

Build a Community with Knowledge and Chat

 

at this step:

 

https://trailhead.salesforce.com/content/learn/projects/build-a-community-with-knowledge-and-chat/enable-live-agent-and-communities

 

In the paragraph:

 

Run the Chat Agent Guided Setup Flow

 

I am stuck at these steps:

 

4. Copy the URL associated to the Category 1 Biking community.

 

5. Click the Home tab to go to Service Setup Home.

 

6. Click View All and then search for and select Chat with Customers.

 

I really don't see all these things happening, and it does not seem that the community created matches the requirements.

 

Is anybody else having the same issue?

 

Thanks,

 

Christian
5 Antworten
  1. 4. März 2020, 05:34
    To open service setup 

     

    To open service setup
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