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Topics#Customer ServiceFrage von Travis Dorr
Travis Dorr fragte in #Customer Service
20. Jan. 2017, 14:46

How can we track the amount of time we are spending actually working our cases?

How can we track the amount of time we are spending actually working our cases?

 

We need to justify staffing for planning purposes and it would be beneficial if we can show the actual amount of time it takes us to work each case.
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