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Topics#Customer ServiceFrage von Peter Cowen
Peter Cowen (selenity) fragte in #Customer Service
26. Dez. 2016, 19:19

Case escalation not considering public holidays

Is there a way to set the case escalation to consider public holidays before escalating a case. 

 

Or is it better to switch from case escalations to entitlements and milestones? If it is can we get milestones to consider public holidays 
2 Antworten
  1. Joseph Bauer (Passage Technology)
    26. Dez. 2016, 20:03
    Yes you can, just setup company holidays:  Navigate to Setup | Administer | Company Profile | Holidays.
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