FavoritDon Schueler (Benefitfocus) postete in Live Agent (Ursprünglich gepostet von Don Schueler)23. Aug. 2020, 13:56Don SchuelerWe use a VF page for our chat surveys with the "Give Feeback" button..all well. In future we plan to give a different survey form if the customer did not exit the bot....all good. But, right now as we only have the beginning skills in the bot, we do NOT want the Give Feedback button to show at all if the customer has not interacted with a Live Chat rep....i.e. they stayed in the bot. Any way to do this?3 KommentareMehr Kommentare laden...Peter Chung8. Juni 2022, 20:54@Jan Niyazi you go to your chat button configuration and make sure that the post chat URL field is blank.Kommentar hinzufügenKommentar schreiben...FettKursivUnterstreichenDurchstreichenListe mit GliederungspunktenNummerierte ListeLink hinzufügenCodeblockBild einfügenDateien anhängenLink-URLAbbrechenSpeichern0/9000Antworten
Don SchuelerWe use a VF page for our chat surveys with the "Give Feeback" button..all well. In future we plan to give a different survey form if the customer did not exit the bot....all good. But, right now as we only have the beginning skills in the bot, we do NOT want the Give Feedback button to show at all if the customer has not interacted with a Live Chat rep....i.e. they stayed in the bot. Any way to do this?
Peter Chung8. Juni 2022, 20:54@Jan Niyazi you go to your chat button configuration and make sure that the post chat URL field is blank.
