ers,

Just wanted to share something that took me some time to figure out last night...And forgive me in advance if this old hat for everyone else...

I wanted to correct our last homework assignment. Specifically I wanted to make sure that members of my org could view community customer portal members' cases.

I created a new case record type, page layout, queue, and a corresponding assignment rule to assign those cases to the queue.

Then, it was time to test. While testing, I ran into this ugly issue where, after pressing the Submit Case button, my customer community user would get a message saying "You have insufficient privileges....blah blah blah...." Boo! No bueno...So, after a bit of google searching, I discovered that communities have their OWN SET OF SHARING RULES! Crazy right?! It's true. Adding a community Sharing Set resolved the problem.

You can create them by going to Set-up > Communities > Settings > Sharing Sets