#Customer Engagement & Service0 人正在讨论

Hello! I've recently completed the Salesforce Certified Sales Representative Exam Preparation trail, and am looking to improve my knowledge and understanding in the following areas:

-Customer Engagement

-Forecasting

-Customer Success

-Planning

I have identified these as my weakest areas, so any recommended study materials, trails, modules, etc. would be greatly appreciated.

Many thanks!

Next Generation of Customer Engagement & Service Webinar on 2/26:

Join the webinar to learn:

- How next generation customer service and engagement trends drive business value, achieve great success and become customer centric organizations

- Pearson will also share their next generation customer service & engagement success story and on how they leveraged Community Cloud to meet their goals and objectives.

Topic: "Next Generation of Customer Engagement & Service with Pearson"

Date: February 26th, 2015

Time: 9:00 AM PT/ 12:00 pm ET

Registration link:

AE email template: