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主题#Create A Case

#Create A Case20 人正在讨论

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Pallavi Hatti (Ballari Institute of Technology and Management 的 Electronics and Communication Engineering)
10月19日 10:41
requesting for exam rescheduling

Certification Exam Due to Technical Issue 

 

Dear Salesforce Certification Support Team, 

 

I am writing to report a technical issue that occurred while I was preparing to take my Salesforce certification examination today. 

I had received the examination email and successfully completed the system check the previous day. I was informed that I needed to perform the system check again before starting the actual examination. 

Today, at around 2:30 PM, I logged in and started the system check as instructed. However, at the end of the system check, my screen suddenly went black due to an unexpected technical issue. I had not yet started my actual examination. I also checked my internet connection, and it was working properly. 

I had completed all the necessary preparations in advance and was ready to take the examination. Unfortunately, this unexpected issue prevented me from proceeding as planned. 

I kindly request you to investigate this issue and provide me with an opportunity to reschedule my examination. I would be grateful if you could consider my request, as the issue occurred before I even started the actual examination and was beyond my control. 

Please let me know if any additional information or documentation is required from my side. 

Thank you for your time and understanding. I look forward to your response. 

Best regards, 

Pallavi Hatti 

Salesforce Certification Candidate 

pallavihatti2003

#Create A Case

1 个回答
  1. Eric Burté (DEVOTEAM) Forum Ambassador
    10月19日 22:21

    Hello @Pallavi Hatti

    I would recommend that you open a case to PearsonVue support, as the issue happened during your checkin. This way you will get someone that may be able to investigate and help : 

    https://www.pearsonvue.com/us/en/salesforce.html

     

    Eric

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Nikki Bienkowski
10月5日 17:56
Need assistance with agent accessing statement

 

Need assistance with agent accessing statement

 

 

 

#Create A Case

5 个回答
  1. Amber Venzke (Amber Venzke)
    10月14日 22:21

    Does the Agent have all of the permissions to be able to see the statement?  Are there any sharing rules that could keep it from being visible?

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Nikki Bienkowski
10月8日 15:19
Why can't I create a case? When I ask to create a case, it does not provide me with the case form as outlined in the video.

When asking to create a case, this is the screen I get 

Why can't I create a case? When I ask to create a case, it does not provide me with the case form as outlined in the video.

 

 

 

#Create A Case

7 个回答
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Dinesh Kumar Wickramasinghe (iTelasoft 的 SalesForce Developer)
9月26日 12:41

There is a broken link to a article in the below Trailhead trail 

 

Trail : Prepare for your Salesforce Omnistudio Developer Certification

Link : https://trailhead.salesforce.com/content/learn/trails/prepare-for-your-salesforce-omnistudio-developer-certification

 

In the first section : Learn Omnistudio Fundamentals 

There is a link to the article "Omnistudio Permission Sets" 

The above link is broken and redirect to a blank page 

 

 

#Create A Case

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GOKUL S (Cloudality 的 Salesforce Developer)
9月24日 18:27
Need an Solution please help !

I am currently working on the Agenblazer Innovator status 2026

 

While working on the Agentforce Grid -> Explore Data with Agentforce Grid

module i am facing this error eventhough the every configurations are right. Is any agentforce expertice people it would be great to help me! 

 

 

[LXM001] A temporary system error occurred. Please provide this request ID to customer support. RunId: 01a0d49a-4f08-77ec-ad16-74a1a4242732 

 

Thanks in Advance!  

 

Need an Solution please help !

 

 

 

#Create A Case

1 个回答
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Fiza Shakeel
9月10日 20:29
Need agentblazer status transferred from one email to another

Hi,  

 

I tried merging an account to my salesforce one with the purpose of transferring points/status but I don't see the status transferred. Thanks. 

 

#Create A Case  #Trailhead

3 个回答
  1. Fiza Shakeel
    9月14日 23:30

    Hi,

    I am doing that now - tried this a week back. Initially, was having trouble prompting the AI to truly help but I think I got a human agent on the other end now.

    -Fiza

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Julie F Surman (Element Solutions Inc 的 Global Sales Excellence Manager)
9月11日 14:40
Unable to verify identity on the mobile app

When trying to log into the mobile app, I hit the verify identity button and nothing happens. Has anyone else experienced this? 

 

#Create A Case

1 个回答
  1. Manoj Nambirajan (Dell Technologies) Forum Ambassador
    9月11日 15:48

    @Julie F Surman

    help check how is your passkey or MFA definition for your org? 

     

    as a workaround.. can you try to login through browser first and then check at mobile app?

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Subramaniam Chandrasekaran (LTM 的 Principal)
9月7日 02:07
Not able to edit customer details in my Agent

i am not able to complete this badge because of this below error..please help me to sort out this. I am not able to edit Customer details. 

 

Not able to edit customer details in my Agent

 

 

image.png

 

 

 

#Create A Case

3 个回答
  1. Tushar Jadav (Biztech IT Consultancy PVT LTD)
    9月7日 04:34

    Hello @Subramaniam Chandrasekaran

     

    I was able to solve this. 

    problem statement : 

    1. Get customer details not available in Agentforce Assets. 

    2. Though the flow was active but still not showing 

     

    Solution : 

    1. Go to Agentforce Assets. 

    Hello I was able to solve this. problem statement : 1. Get customer details not available in Agentforce Assets. 2. Though the flow was active but still not showing Solution : 1.

     

    2. Go to Action - New Agent Action 

    Select flow 

    Reference: Get Customer Details image.pngimage.png

     

    3. Once you create the action with the same api name, it will show in the action

    image.png

     

    https://trailhead.salesforce.com/trailblazer-community/feed/0D5KX00000alhRl0AI

     

     

     

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Harshad Nikam
9月1日 14:40
Not able to raise a case

Hello, 

 

I am facing issue while logging into my org. Also, i am not able to raise the case. Please help 

 

#Create A Case

1 个回答
  1. Kundan Kumar Jha (Infosys)
    9月1日 15:33

    Hi Harshad, 

     

    Happy to help — but need a bit more detail since "can't log in" and "can't raise a case" could each have a few different causes: 

     

    1. What exact error do you see when trying to log in (wrong username/password, "org unavailable," locked out, MFA issue, etc.)? 

    2. Which org are you trying to log into — a Developer Edition, Trailhead Playground, sandbox, or production org? 

    3. When you say you can't raise a case — is this a Salesforce Support case, or a Case record inside your org as part of a challenge? What error appears there? 

     

    A screenshot of either error would help a lot too. Once I have that, I can point you to the exact fix. 

     

    In the meantime, here's where you can log a support case directly: 

    - Salesforce Support (for paid orgs/subscriptions):

    https://help.salesforce.com/s/

     

    - Trailhead Help (for Trailhead account, playground, or badge/module issues):

    https://trailhead.salesforce.com/help

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