Hi All,
We are experiencing an urgent issue with our FormAssembly Salesforce connector. Multiple form submissions are failing with the error
“connection - Error connecting to Salesforce.”The Salesforce connector is enabled and the integration user is active, but we cannot see corresponding Salesforce login attempts for the failed submissions.
This is affecting student enquiry submissions and is a major blocker. Could you please advise whether this is related to the Salesforce OAuth/authentication connection and whether the connector needs to be re-authenticated?
Any urgent guidance would be greatly appreciated.
Thank you!
Thank you for your suggestion.
I noticed that the connection is using the email address of the user who authorised it. However, we need the form to connect using the FormAssembly integration user account.
The integration account is not appearing in the reauthorisation list, and as we do not have its password, we are unable to log in to Salesforce using that account to reauthorise the connection.
I was wondering if there is an alternative way to reauthorise the form using the existing FormAssembly integration account without requiring a direct login to Salesforce.
I would really appreciate your guidance on resolving this issue. Thank you for your help!
