1 个回答
Hi @Janani S, This error usually means the Case was not created exactly as required in the challenge. Try the following,
- Go to App Launcher → Cases → New.
- Select the correct Record Type (Product Support Case, if prompted).
- Enter the Subject exactly as: Laptop Power (no extra spaces).
- Fill all required fields mentioned in the Trailhead instructions (Priority, Status, Origin, etc.).
- Make sure spelling and field values match the challenge exactly.
- Save the Case and return to Trailhead → click Check Challenge again.
Trailhead checks exact values, so even small differences can cause the error.
Hope it helps.