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  1. 3月2日 13:45

    Hi @Janani S, This error usually means the Case was not created exactly as required in the challenge. Try the following,

    1. Go to App Launcher → Cases → New.
    2. Select the correct Record Type (Product Support Case, if prompted).
    3. Enter the Subject exactly as: Laptop Power (no extra spaces).
    4. Fill all required fields mentioned in the Trailhead instructions (Priority, Status, Origin, etc.).
    5. Make sure spelling and field values match the challenge exactly.
    6. Save the Case and return to Trailhead → click Check Challenge again.

    Trailhead checks exact values, so even small differences can cause the error. 

     

    Hope it helps.

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