Android / Pixel 11 user. Not able to log into SF mobile app. I have passkey set in 1pass and created a second one per SF support in windows / Chrome. (TBH, I'm not real sure how the passkey stuff works. It's seems convoluted to me.)
In the SF app I go to Login for admin. I'm using my username and pass (SF support suggested that instead of our normal M365 SSO.) I complete the passkey auth and then I get to a page "Tap button below to continue" "Continue to app". When I tap that button I get another page "Please contact support is you see this page".
Friday, Support escalated the ticket but I really need to get into the app so I can test some new mobile page edits I have made. If anyone has any suggestions I'd appreciate them!
I am trying to log into out full sandbox and into production and I get the same error / processes in both.
#Salesforce Admin #Instance Logins #Salesforce_Mobile_App
It is recommended to log a support case with salesforce. Visit the url and type your question in the search bar. https://help.salesforce.com/s/
