This is very frustrating... ever since they took away the "Create Case" button on the Salesforce Help page, I've needed to use Agentforce to open cases for our org.
Since yesterday morning (02-Jun) around 9:30 AM, I've been getting the following error after providing more details to Agentforce on what I want in the body of the case:
"
We couldn't load the case form right now. Please try again or contact support if you need assistance. Agentforce is still available while this issue is being resolved.
"
Calling in to speak to a human is no use, because... well... it just routes me to the "voice" version of Agentforce.
This is fairly time sensitive. Any ideas? Is this a known issue actively being worked?
3 个回答
Agreed, this is not a better user experience for SF customers. :/
