As announced, Google is phasing out third-party cookies starting Jan 2024. I know it might impact Open CTI integration, but I thought my Open CTI Adapter wouldn't be affected because it doesn't use any third-party cookie.
However, if I log into Salesforce Classic, the softphone page is not displayed properly.
This happens for Open CTI Demo Adapter, too.
I found that I could avoid it by doing one of the following:
1. Add the following sites to third-parry Cookie allow list
[*.]visualforce.com
[*.]salesforce.com
[*.]force.com
2. Add the following sites to CookiesAllowedForUrls of Chrome policy
[*.]visualforce.com
[*.]salesforce.com
[*.]force.com
Does anyone know why this happen?
Regards,
Miki
Thank you for your quick response.
I think that is not the case because the Open CTI adapter I developed doesn't use third-party cookies.
That's why I have no idea to work around this issue by modifying CTI Adapter.
If I use Salesforce Lightning Experience, the softphone page is displayed properly.
Regards,
Miki
