Hi,
As an admin, I am able to view who has seen the posts in the chatter feed but my users aren't able to view. They only see the number of views. For example, user owns the opportunity record and they created a chatter post in that opportunity record and shared it with other users. They can't see who has seen the post. The other users also has access to that opportunity and as an admin, I can see that they viewed it but the user who created it can't see that the other user has seen it.
I have also double checked and the permission to hide seen by is disabled in system permissions in user profile. See screenshot below:
Does anyone know why this is happenning?
Thank you,
Seen by list salesforce. refer this article-:
https://help.salesforce.com/s/articleView?id=sf.collab_group_seenby.htm&type=5
With a couple of exceptions, only people with access to a private or unlisted group can see seen-by information. Users with Modify All Data or View All Data permission can almost always see seen-by information in all feeds. Such users can also get the information using API calls. That is, their access is the same as with any feed item.
https://ideas.salesforce.com/s/idea/a0B8W00000GdamzUAB/chatter-post-seen-by