Can we use case thread ID in a emails sent from a flow action

Question

I have a requirement to send an email from a flow. The flow creates a case based on certain criteria on opportunity fields. I need to have the case thread ID inserted in the subject of the email. But I'm not able to access the field thread ID in flow. So, is there any way we can use thread ID in flow. Or, can we use classic email templates in Flow??

Shirisha Pathuri · Answer

Hi Nidish,

Greetings!

You should be able to use the field called "Thread_Id" on the case which stores the value of the email thread.Can you please check with this field to use it on template.

Reference:https://trailblazer.salesforce.com/ideaView?id=08730000000XvdHAAS

Also,I have Email-Case enabled in my org but haven't created any case with the functionality.However,I can see the field called Email thread but not what value is being stored in the same.

Kindly mark it as best answer if it helps so that it can help others in the future.

Warm Regards,

Shirisha Pathuri

Can we use case thread ID in a emails sent from a flow action

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