I already submitted a support case ticket. When attempting to schedule my admin exam, I was given an error message that the code had already been used when putting in the voucher code for payment.
This was support response, "Thank you for contacting Trailhead Help. We are more than willing to provide information about your voucher code. After reviewing your voucher code information, we can confirm that your voucher code has already been used to register an exam. Unfortunately, we will not be able to issue a replacement voucher, as it is the test taker's responsibility to keep their voucher codes secure upon being issued and to use them in a timely manner. We are deeply sorry if this presents an inconvenience, however compensation cannot be provided."
I have not used this code yet nor have I shared it, how can it be used and given to me and still my responsibility because it was used prior?
Hi, I need submitted a ticket to trailhead help requesting a recovery of my expired admin certificate but even though we get one chance per person, the agent is not helping with certificate recovery. The same agent picked up both my tickets and asked to retake the exam
