Hello!  

Thank you for a great kick off session today!

As I mentioned, here is the deck from today.

For next week, please take a look at the following-

• Read: Prosci ADKAR Model Overview
• Read: 9 Steps to Effective Change Management
• Complete the Trailheads: 
  1. Personas for Salesforce
  2. LEVERS of Change
• Review the Change Management whitepaper (in files):
  1. Appendix 2: Resistance Management
  2. Appendix 6: Roles and Responsibilities
  3. Appendix 9: Personas