We just implemented moderation rules in our community, and during our first test the "feed pending review" email was sent out to more users than we intended.

Question

This was sent to some of our internal users but not all of them, and we are not yet sure if it went to any external users. We are trying to a) figure out exactly whom the email was sent to and b) ensure that going forward those emails are only sent to our community managers/moderators.

We believe it has to do with permission sets but are having some trouble answering those questions. Does anyone have recommendations on how to investigate this efficiently?

#Experience Cloud #Community Moderation #Moderation Rules #Email Notifications @* Experience Cloud *

Manoj Nambirajan · Accepted Answer

are you referring to content in below link?

https://developer.salesforce.com/docs/atlas.en-us.chatterapi.meta/chatterapi/connect_resource_feeds_pending_review.htm

also for email investigation, under set up || email logs.. try to generate email log for a timeframe and help check if any email got delivered

https://help.salesforce.com/apex/HTViewHelpDoc?id=sf.emailadmin_monitor_emails_sent_from_salesforce.htm&language=en_us

Lana Kleiner-Kanter · Answer

Referring to these emails

We just implemented moderation rules in our community, and during our first test the "feed pending review" email was sent out to more users than we intended.

* Experience Cloud *

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