2 个回答
Hi Leonard
You can go through the following link:-
https://help.salesforce.com/articleView?id=sf.customizesupport_email_to_case_settings.htm&type=5
https://salesforce.stackexchange.com/questions/216678/email-to-case-routing-address-wont-create-case-in-salesforce
Hope this will resolve your query.
Thank you
Piyush
