1 个回答
Hi Sheila,
Refer these help articles to collect info: https://help.salesforce.com/articleView?id=admin_knowledge_setup.htm&type=5 (https://help.salesforce.com/articleView?id=admin_knowledge_setup.htm&type=5)
https://trailhead.salesforce.com/en/content/learn/modules/lightning-knowledge-basics/set-up-a-simple-knowledge-base
https://help.salesforce.com/articleView?id=knowledge_lightning_set_up.htm&type=5 (https://help.salesforce.com/articleView?id=knowledge_lightning_set_up.htm&type=5)
Hope this will help,
Thanks
