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Hi Folks,

 

I have a validation rule that works in standard Salesforce and isn't working for me from the Lightning Community.

 

On the account object I have a picklist field that has a value "LEGACY SUPPORT".

 

Validation rule on Case object not working in Lightning Community

 

I have a validation rule on Case as follows:

 

Validation Rule

 

As an internal user when I go raise a case for that account I get the error as I expect:

 

Validation Rule Triggered

 

When I log in as a community user, the rule does not fire and a case is submitted.

 

Any ideas why this might be the case?

 

Kind Regards,

 

Patrick.
2 个回答
  1. 2018年5月15日 11:45
    Hi Patrick,

     

    Not sure but have you checked that the community user have access to Account object and Entitlement Field.

     

    Regards,

     

    Amit
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