Skip to main content
Topics#Customer ServiceMaddy Yeazel 的问题
Maddy Yeazel 提问于 #Customer Service
2016年1月4日 19:16

Is there a way to run a case history report based on the initial case owner. IE - Find how how many cases are initially going into our company's "unassigned" list view

Is there a way to run a case history report based on the initial case owner. IE - Find how how many cases are initially going into our company's "unassigned" list view
1 个回答
  1. Brian Makas (N/A)
    2016年1月4日 19:27
    Yes & no.  

     

    You can't do this out of the box but if you leverage process builder you can save the first owner name to a new custom field and then base the report on that going forward.
撰写回答...
0/9000