收藏Peter Cowen (selenity) 提问于 #Customer Service2016年12月26日 19:19Case escalation not considering public holidaysIs there a way to set the case escalation to consider public holidays before escalating a case. Or is it better to switch from case escalations to entitlements and milestones? If it is can we get milestones to consider public holidays 2 个回答排序按日期排序按最有帮助排序按日期排序加载更多评论...Joseph Bauer (Passage Technology)2016年12月26日 20:03Yes you can, just setup company holidays: Navigate to Setup | Administer | Company Profile | Holidays.添加评论撰写回答...粗体斜体下划线删除线项目符号列表编号列表添加链接代码块插入图像附加文件链接 URL取消保存0/9000回复
Joseph Bauer (Passage Technology)2016年12月26日 20:03Yes you can, just setup company holidays: Navigate to Setup | Administer | Company Profile | Holidays.