deflection technique to reduce the number of interactions for a contact center

Question

14. what is a common deflection technique to reduce the number of interactions for a contact center?

a. recommend articles during a call for a support agent.

b.suggest articles for a web-to-case questions

c.recommend articles prior to a live agent session

d.suggest article for an email-to-case questions.

mahesh kumar · Accepted Answer

Any one please let me know the answers, (choose 2)

Ye(Sean) Hong · Answer

It's B and C.

Customer Service