changing login credentials Shoretel CTI Adapter

Question

Hoping somebody can help me with this.  We installed the Shoretel CTI Adapter on a user's desktop but used a test account to login in to the softphone in Salesforce.  Now each time that user logs into Salesforce, it thinks it's the test user.  We've tried uninstalling and re-installing the Adapter but it doesn't seem to help. Am I mising a configuration or registry setting somewhere?

Marco (werewolf) Casalaina · Answer

Try going to Setup | Personal Setup | Call Center Settings | My SoftPhone Settings for that user and turning off automatic login there.

changing login credentials Shoretel CTI Adapter

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