Hello! I recently sent out an email with a form to sign up for a graduation ceremony. When they register it updates the data extension and sends them on a different part of the journey. However, it looks like Outlook users can not see this and they only see the button to submit the form. When they click on the button it does not bring them to the cloud page, because they did not fill out the form. Does anyone have an tips or tricks on how to work with the forms on different email platforms, especially Outlook?
Thank you for your help.
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Hi @Alexandra Peek - Right now, Outlook does not support Interactive Forms. When setting up an Email Form block in Content Builder, the user can define a fallback state. If a customer opens their email in an unsupported email client, the interactive content reverts to the fallback type you select. The fallback can be another content block, such as a button that links to form on the web, or you can also choose to show nothing, ensuring that each customer gets the best experience. More info here: https://help.salesforce.com/articleView?id=mc_ceb_interactive_email_form_faq.htm&type=5
